1. Mastering Soft Skills for Workplace Success 17 Communication Communication skills are ranked FIRST among a job candidate’s “must have” skills and qualities, according to a 2010 survey conducted by the National Association of Colleges and Employers. Soft skills for providing customer support on the phone, such as empathy, the ability to “read” a customer’s emotional state, social graces, communication, and friendliness remain important, but additional skills for the newer channels need to be developed to make these channels equally—or more—viable choices for customers. COMMUNICATION SKILLS NOTES INTRODUCTION TO COMMUNICATION In this section, we shall examine the field of communication to serve as a foundation to what follows in the course. Online learning platforms like Udemy, Edx, Coursera, Khan Academy, etc. We shall also briefly examine the various types of communication. 1) An introduction to Professional English and Soft Skills by B. K. Das et al., Cambridge University Press (Facilitated by BPUT) 2) Technical Communication: Principles and Practice, Second Edition by Meenakshi Raman and Sangeeta Sharma, Oxford Publications. It is ideal for students on nursing and health and social care courses who want to use their communication skills to improve the quality of care they offer to their patients and Principally, we shall define communication; outline its elements, principles and its importance in academic and life in general. On assessment, Annex V provides an example of a soft skills observation rubric for assessing students’ skills, and Annex V gives guidance for using a written soft skills assessment that has already been validated internationally, They comprise verbal, nonverbal and higher-order thinking skills. Soft skills are the behaviors and characteristics that people demonstrate unconsciously and routinely (Daytona Beach Community College) 2. 3) Effective Technical Communication by M Ashraf Rizvi, The McGraw-Hill companies. communication technology devices Cognitive skills are a set of thinking strategies that enable the use of language, numbers, reasoning and acquired knowledge. soft skills development, while Annex IV offers an example pedagogical observation rubric. It has expounded on how students should extensively on communication skills, how people s hould communicate effectively for the sm ooth running of the society and national development. Soft skills complement hard skills, which are the technical requirements of a job.” (Wikipedia, 2007) Table 1: Examples of soft skills • Communication skills Metacognitive skills include learning-to-learn skills and the ability to They are different from ‘hard skills’, which refer to trade skills and subject matter expertise- like programming, accounting, financial analysis, or chemical engineering - any specific knowledge or skill you would need to perform your job. CIPS Soft Skills and Communication Tools Guidance Notes Soft skills are any skill or quality that can be classified as a personality trait or habit and these interpersonal and communication skills and often intrinsic. have hundreds of courses which teach you time management, communication, and other soft skills. “Soft skills refer to the cluster of personality traits, social graces, facility with language, personal habits, friendliness, and optimism that mark people to varying degrees. 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